Privacy Policy
Overview
At PicsNPrints we take your right to privacy very seriously.
Located in Rochedale, QLD 4123; PicsNPrints_ISS is an ethical and professional organisation that produces a variety of bespoke and catalogue signs, decals, banners and myriad of others for the commercial and private shopper markets.
We are committed to protecting and respecting your privacy either as a website visitor or a customer of our firm. For the purposes of data collection legislation, we are the data controller and will only process your data in accordance with the Australian Principles Privacy Act. We request that you please read this policy to understand our views and practices regarding your personal data and how we will treat it.
The Privacy Act 1988 (Commonwealth of Australia - Privacy Act), and the Australian Privacy Principles (APPs) govern the manner in which we must manage your personal information. This policy sets out how we collect, use, disclose and otherwise manage your personal information.
Visitors to our website
We may collect and process your personal data in the following circumstances:
• When you complete forms or place an order on our website whereby you divulge your name, address, telephone number, e-mail address and other details.
• If you contact us through our website we may hold a record of your data.
• Details of your visits to our website including and not limited to: traffic data, location data, weblogs, other communication data and our website pages that you access.
• Whenever you disclose your information to us, or we collect your information in any other way, we may gather information about your device and your I.P. address for use in our statistical data. This statistical data will not divulge the identity of website visitors, it is used to identify and analyse browsing actions and patterns of visitors.
• Our site utilises cookies to distinguish you from other visitors to our site. Our cookies cannot access your personal information. Cookies enhance your experience as you surf our website and click into various pages within the site. At your own option, cookies can be disabled in your browser. However, it will affect your website experience. How to disable cookies vary from browser to browser. For information you should research the type of browser you are using in how to do this.
• As with the majority of websites; during your visit to our website there may be cookies used that are not directly related to our organisation. These could be placed should you view videos via YouTube that are embedded in a website page. PicsNPrints and Innovative Sign Solutions do not have control these cookies and you should check with the individual site (e.g. YouTube cookie policy) for more information on these.
• We may use your personal data for legitimate interests in order to provide you with: general information or information on our services and products that you have requested from us, ensure that our website is presented in the most effective manner for you and your device, process any enquiries you have made, and adding your e- mail address to our newsletter.
• You may opt-out of our newsletter and/or other promotions at anytime by clicking the “unsubscribe” button, or e-mailing: admin@innsigns.com.au, or by telephoning us: (07) 3252 9650.
• Our website incorporates no direct links to third party websites. Our video presentations may be hosted by third parties such as YouTube. We do not accept any liability for third party hosting or their cookie policies.
• Where we have given you (or where you have chosen) a password for online ordering by setting up an account, this enables you to access certain parts of our website, you are responsible for keeping this password and your full login details confidential.
• We ask you not to share your password or any login details with third parties in howsoever they may or may not be related to you.
PicsNPrints_ISS accepts no responsibility for the security of personal data where the client has allowed a third party to access their personal information, either with or without using the client’s login details.
Existing and New Customers
• We will collect personal details such as your name, postal address, telephone number, e-mail address, et cetera. New and existing Customers have the option to create an PicsNPrints account. Creating an account will speed up the process for placing orders through our online platform. We will use this information to process your order and comply with our contractual obligations.
• We also need to collect relevant personal information when purchasing an PicsNPrints Gift Voucher online. This information is used to ensure that vouchers are delivered to the right person and to prevent the fraudulent use of debit and credit cards.
• We may need to share some of your information with third parties such as payment systems providers. Your information is only shared in a very secure manner. We currently utilise PayPal as our payment processing platform. Whether you use your PayPal account or pay by credit/debit card, PicsNPrints has no access to your financial information. Your information exchanges between you and PayPal only, PicsNPrints is informed by PayPal when a payment is made and who made it.
• We may contact you from time-to-time by e-mail, SMS or post to make special offers and provide you with current and relevant news.
• We might use your feedback in our newsletter and/or social media without fully identifying you e.g. just your forename and postcode.
• Where a client provides personal information by electronic mail (e-mail) to PicsNPrints, we cannot be held responsible by the customer or their agents for third party (hackers) interception of such data. This paragraph also applies to telephone conversations and SMS (text) messages between the customer and the PicsNPrints_ISS, whether instigated by the customer or PicsNPrints_Innovative Sign Solutions.
• Your personal information will be accessible by management and in part by employees of ISS and PicsNPrints. This is in order to provide you with the best customer service possible and to ensure a seamless despatch of your order in a timely manner.
• Your personal information will be only shared if ordered to do so by an Australian Commonwealth or Queensland court-of-law, or by written request from the Queensland or Australian Federal Police.
• In order to comply with the GDPR (General Data Protection Regulation 2018) rules in the United Kingdom and the European Union: You may request PicsNPrints_ISS to provide your personal information as held, to you or to a professional third party (e.g. solicitor) by a written request that is duly dated and signed and sent by post to the address in this document. PicsNPrints_ISS also offers this facility to customers outside of the GDPR area such as Australian citizens.
Failing to provide personal data
• It is very important that customers of PicsNPrints_ISS provide their most accurate and current information in order to avoid things like deliveries arriving to an incorrect address.
• Where we need to collect personal data by law, or under the terms of a contract we have with you and you fail to provide the data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example to provide you with our products and services). In this case, we may have to cancel an order that you have with us, we will notify you should this be the case at the time.
Storing your personal information
• We store your personal information in electronic format and rarely on paper. The security of your personal information is of great importance to us and something that we take very seriously at PicsNPrints_ISS.
• All reasonable measures are taken to ensure your personal information is stored safely to protect it from interference, misuse, loss, unauthorised access, modification or disclosure, including electronic and physical security measures. Access and Correction Upon making a written request, you may access the personal information we hold about you. We will respond to your request within a reasonable period.
• We may decline a request for access to personal information in circumstances prescribed by the Privacy Act, and if we do, we will give you a written notice that sets out the reasons for the refusal (unless it would be unreasonable to provide those reasons).
• If, upon receiving access to your personal information or at any other time, you believe your personal information on our records to be inaccurate, incomplete or out- of-date, please notify us immediately. We will take all reasonable steps to correct the information so that it is accurate, complete and up-to-date. PicsNPrints_ISS take reasonable steps to ensure the current accuracy of all our clients’ data.
Communications
In relation to communications from PicsNPrints to the customer; PicsNPrints may opt to communicate through any one or several of the following methods:
• electronic mail;
• telephone;
• SMS messaging;
• in person;
• letter or promotion sent by post.
PicsNPrints_Innovative Sign Solutions cannot be held responsible for the security of personal information a client may send through any of the above-mentioned methods. Exception: when presented in person on a one-to-one basis.
Monitoring and recording
We may monitor and record communications with you (such as telephone calls and e- mails) for the purpose of quality assurance, training, fraud prevention and compliance.
• The PicsNPrints_Innovative Sign Solutions premises has CCTV cameras installed and where a customer visits in person they may be recorded via CCTV.
• Such CCTV recordings are held for 30+ days.
• All reasonable steps are taken to ensure that all CCTV recordings are kept and stored through secure methods.
Updates and changes to our privacy policy
PicsNPrints_ISS reserve the right to update this privacy policy at any time. Any such alterations we make to our privacy policy will be posted on this page and within the written privacy policy document. We undertake to notify you should there be any alterations to this policy that materially affects how we collect, store or process your personal data.
If we would like to use your previously collected personal data for different purposes than those we notified you about at the time of collection, we will provide you with notice and, where required by law, seek your consent, before using your personal data for a new or unrelated purpose. We may process your personal information without your knowledge or consent where required by applicable laws and/or regulations.
Complaints and feedback
Should you wish to make a complaint about a breach of the Privacy Act, the APPs or a privacy code that applies to us, please contact us using the details below and we will take reasonable steps to investigate the complaint and respond to you.
E-mail: admin@innsigns.com.au
Telephone: (07) 3252 9650
By letter: PicsNPrints, PO Box 192, Banyo, Qld, 4014
If after this process you are not satisfied with our response, you can submit a complaint to the Office of the Information Commissioner. To lodge a complaint, visit the ‘Complaints’ section of the Information Commissioner’s website, located at http://www.oaic.gov.au/ privacy/privacycomplaints to obtain the relevant complaint forms, or to contact the Information Commissioner’s office.
For UK and European Union residents & citizens, please research your relevant authority under the GDPR Rules. Please click here for information: European Data Protection Supervisor.
The information contained within this policy pertains only to PicsNPrints and Innovative Sign Solutions (ISS) Rochedale QLD 4123.
This Privacy Policy was last amended in February, 2023.